Process Knowledge Support for Emergent Processes

I.T. Hawryszkiewycz and A. Lin (Australia)


Collaboration, software agents, workspace systems


: Support for collaborative work requires knowledge about ways to manage collaborative processes to achieve common goals. The process knowledge can then be used to support users to facilitate collaboration through adapting collaborative processes to evolving collaborative needs. Such support systems require a way to describe collaborative processes. The paper first proposes an ontology to describe collaborative work and proposes a multi-agent architecture defined in terms of the ontology to support collaborative processes. It then defines ways to structure the agents to develop collaborative knowledge.

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