A Self-service Digital Virtual Reference Service System for College Libraries

C. Chen and Z. Shao (PRC)


Digital Library, virtual reference service, database, knowledge database


In this article a virtual reference service system is described, which accomplishes several self-service reference functions with current digital techniques. The system consists of three knowledge databases: general FAQ database, academic FAQ database and academic resource navigation database, based on which the system is able to provide natural language reference service by word segmentation of natural language, to train the reference service according to reference choice feedbacks of readers, as well as to perfect its own knowledge database through the reference service librarians provided to readers.

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