Measuring Team Effectiveness

H. Hexmoor and G. Beavers (USA)


Agents, Teams


Accurately assessing team performance is required by team directors in order to improve the likelihood of achieving team goals. Unfortunately, there are no generally accepted and broadly useful methods for assessing team performance. This paper takes preliminary steps towards developing general criteria for such an assessment by suggesting how team performance of agents can be measured. These measurements can be used to assess the need to improve team effectiveness. The measurements might be obtained either by evaluations internal to a team (subjective) or by external means (objective).

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