Professional Probes: A Pleasurable Little Extra for the Participant's Work

A. Lucero (The Netherlands) and T. Mattelmäki (Finland)


Design methods, Cultural Probes, and Workplace


Practitioners from different fields of design and research have started applying probing methods as means of getting a better understanding of their users and to inspire their designs. The probes have further been extended for deployment in different contexts and for different uses. However, applying the probes approach at work has unique characteristics that have not been formally addressed. In this paper we report a study with industrial designers as well as other studies in which probes have been introduced in professional environments. These studies revealed several problems and challenges researchers encounter while probing professional work. Based on the key findings from these studies we propose a set of considerations for designing professional probes.

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