Evolution of a Heuristic Evaluation Process at Bell Laboratories

C.L. Coyle, P.A. Santos, X.P. Kotval, and H. Vaughn (USA)


Evaluation methods, Guidelines and design heuristics


Heuristic Evaluation (HE) is one of many tools used in Bell Labs to improve the usability of our user interfaces. Over the years we conducted many heuristic evaluations as part of formal usability reviews or informal sanity checks during design. A couple years ago we took a closer look at our heuristic evaluations to streamline the process and maximize effectiveness. This paper describes the methods, process improvements, and our conclusions about the efficacy of our process.

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